Thank you for choosing to shop with Megacity Deals. We are here to assist you to ensure that your shopping experience with us is pleasant and pain free.

Our office is operational only on business days, so if you contact us on a friday, we will look into your email the following week.

We only offer exchanges and returns on items that arrive damaged or incorrect. You must contact us within 48 hours of receiving the item with photos or videos so we can assist you.

 

Exchanges

Once we have looked into the issue and decide to give you an exchange (please give us 3-5 business days to look into your concerns), you must ship the item back. Once we have received and processed your item, we will mail out your exchange item and send you a tracking number.

Returns

If you would rather get a refund for an item that arrived damaged or incorrect, you must contact us within 48 hours of receiving the item. Once we have looked into your  (please give us 3-5 business into your concerns), you must ship back the item. Once we have received and processed your item, we will issue a refund to the payment account associated with the purchase.

Refunds

We will issue a refund to the associated payment account once we have received and processed your item. We will inform you through your email address on file once we do so. There may be a processing time before the refund shows in your account. If you do not see it, please contact your bank for more information. If you still haven’t received your refund, then please contact us at support@megacitydeals.com.

Request for order cancellation

If you decide to cancel an order you have already placed with us, please contact us right away. We cannot cancel an order after it has been processed.

Invalid reasons for returns

Buyer doesn’t want the item anymore or buyer found the item cheaper somewhere else

We want to continue to provide you with a great service and offer exciting new products and in order to do so we are unable to process these types of returns. Please make sure you are confident before making a purchase.

If you have any questions, please contact us at support@megacitydeals.com. We will be happy to assist you.